To be eligible for return, your parcel must be
(a) Defective merchandise
(b) Incorrect merchandise
Returns must made within 14 days after receiving the items
In the event you received a defective item, please kindly email our customer care team at email@example.com OR whatsapp@90680965
with an image of the area-of-concern and relevant order number input as the title field. We will only exchange or return for items that has been approved by our customer care team thru email or WhatsApp.
To qualify for a return or exchange, all item must be returned in its original conditions with the original packaging, clothing label and clothing tag (if any) remained intact. The item must also be unworn, unused and unwashed.
We will be responsible for the postage cost of return items. Postage cost will be refunded in the form of credit voucher. Additionally, if we have the replacement piece/size available, we will mail it to you via your initial delivery method after we receive your returned parcel. Otherwise, we will refund you in the form of a credit voucher equivalent to the value of the defective/incorrect piece.
You may use your credit voucher and offset your next purchase at www.chinbee.com.sg, regardless of sale or regular priced items.
Credit voucher is a standalone voucher and cannot be combined with other promotions.
Kindly mail or drop your return items to our office:
Chin Bee Pte Ltd
153 Kampong Ampat
Jun Jie Industrial Building #04-01
We are not liable for lost parcels via normal postage hence we strongly encourage you to use postage with tracking capability.
Chin Bee management reserves the right to reject your returned goods if it does not comply with our regulations.